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Returns and Refunds

Returns
If you wish for a refund please email us within 7 days of delivery to hello@odettetoilette.com.

We will be happy to offer a refund if the item/s are returned within 30 days of receipt - they must be in a re-sellable condition and with the seal still intact.

Please be aware that we cannot refund any postage costs including the original cost of sending out the goods.

We will process your refund within 10 business days of receiving the returned item/s.

Damages
Should your product be received damaged, or sent incorrectly to a different address than that provided by you, we will offer a full refund or a replacement item/s.

Please email us within 7 days of receiving the item hello@odettetoilette.com informing us of the damage and including your order number. We will then give you a returns number and details on returning your goods.

You must return the item/s within 30 days of original receipt to be eligible for a refund.


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